home based call center agents

Remote call center agents or what we call as home based call center agents some call it as "homeshoring".
call center agents without call center, the move to home based agents, working from bedrooms and or any place from home anywhere in the world, home based agent started from 1990's- and is growing fast because its  low-cost alternative to traditional call centers.. Requirements of an agents is a 1 week trainning. depending on the skills, agent mus pass certain exams. if agent candidate fails. agent will be given an extensive training optional if the agent candidate want to continue.More than 100,000 U.S. workers now field customer service calls from home, according to a recent report by consulting firm IDC. Over the next two years, one of every 10 U.S. call centers is likely to shift at least partly to home-based agents, according to another report by consultant Gartner Inc.